Selling your home is most likely the largest financial transaction you will make. My real estate business is a relationship, not transaction, driven endeavor, and I will always treat you as a valued customer. I seek to make the selling process simple and straightforward by providing you and everyone involved in the transaction with exceptional service. I offer a the following customer satisfaction guarantee on every listing as my personal pledge.

I guarantee to perform the following important services when I take on the listing for the sale of your home:

Client-agent Relationship

Before I enter into a relationship, I will explain to you the client-agent relationship and my responsibilities to you under this relationship. As your agent, I will provide you with the professional, enthusiastic effort combined with proven marketing techniques.

Structuring The Listing

I will research and analyze market data, including information regarding comparable homes and their market history, which I will summarize in a Comparative Market Analysis report. With this information in hand, I will counsel you on pricing your home correctly. I will also advise you on the most advantageous way to offer your home for sale.

Maximum Market Exposure

I will strive to expose your home to the largest number of qualified potential buyers. I will utilize marketing channels including: the Internet, virtual tours, print advertising, industry exposure, direct mail, cooperating brokers and relocation contacts; as applicable.

Preparing Your Home

I will advise you on preparing your home for showings. I will help you identify defects which may deter buyers and I will offer suggestions that will enhance the appearance of your home.

Appointments & Negotiations

I will ensure that all the showings and negotiations are personally coordinated through me.

Market Information

I will keep you informed of buyer interest and activity, changes in local market conditions and any other factors that may affect the sale of your home.

Qualifying The Listing

Just as I qualify our buyers before I show them homes, I also recognize that only qualified listing provides you with the basis for the most effective and comprehensive marketing plan. A qualified listing is one with the following:

• Complete and accurate information
• Competitively priced and structured
• Sufficient listing term to properly market the home

Closing Process

I will explain to you the steps in the process and I will keep you informed throughout the process.

Communication

I will be in constant communication with you, keeping you informed about showings, marketing efforts and closing details.

Total Satisfaction Guarantee

If for any reason you believe that I have not lived up to this guarantee, I will cancel your listing contract with me. One restriction applies, I ask that you voice your concern and give me a week to resolve the problem. If I can't fix your concern within 7 days, you are free to withdraw your listing. I pledge this satisfaction guarantee to you because I am serious about customer service.

How May I Assist You?

If this day finds you considering making a move into a future, or out of a present home, please contact me. It has been my good fortune to work with innumerable home buyers and sellers over the years and it will be my pleasure to work with you too. I look forward to working with you!